Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Shopping Cart Integrations ii. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. eBay closes the case. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Read our most popular questions and answers about handling return requests from your buyers. Tip I feel that I am being totally screwed. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. See Evidence of successful delivery to the authenticator below. On our second correspondence the buyer replied, "unfortunately doesn't work for me. They say, Buyer beware but what about the sellers? document.write ("'><\/scr"+"ipt>"); The seller responds to the buyer's request. You probably won't win, but if you don't call, the chance of you winning is ZERO. Now, even clear cases of buyer's remorse are allowed to return. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Tip I received two return requests this evening. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. Answer (1 of 15): You get a refund. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. This can be useful when the buyer isn't completely satisfied with their purchase. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. The return is treated as if the item didn't match the listing. Welcome to the Returns board! If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. See our Partial refund guidelines for more details. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. eBay may step in without the buyer asking if the seller didn't respond to the return request. So they can make it sound as the 23 days was trying to help you. Learn more about our. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. There is no more seller protection. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Also this makes the process require the buyer send the item back instead of filing a claim. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. a part of. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. This isn't working for me. Keep in mind that some returns can remain open for up to 35 business days. Select the percent you want to deduct from the refund amount. Returns should be sent with tracked shipping that can be independently validated. Trading Cards have a more limited return window. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. Some returns may remain open for up to 35 business days. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. 2 business days after receiving the returned item. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . See Partial refund guidelines. My seller rating on eBay is 100% and I have had an account on eBay since 2009. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. It's become so bad that it's the topic of memes and the punchline of jokes. Ebay has a 30 day money back guarantee that is available on most all items sold here. Currency exchange rate applied to refunds. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Some purchases inspected under Authenticity Guarantee are considered final sale. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Select the applicable selling categories. Withdrawals may be covered separately by the eBay vault. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Now I just have to hope he actually sends back the keyboard instead of bricks. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. How is it a benefit? You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. For example, you may have opted to automatically accept return requests. The seller is required to respond and provide either tracking information, delivery updates, or a refund. But I've never heard that automatically happens just because a seller doesn't offer returns. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. That decision is for him to be allowed to return it. 04-18-2022 When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Yes I understand how a snad works. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. And we had to let him. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Returns not accepted is outdated online. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. the seller life. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. if (!document.MAX_used) document.MAX_used = ','; If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Both buyers and sellers must meet all applicable return requirements.
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