List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. StubHub denies any wrongdoing or liability. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute They said it would take up to 30 days. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Singh says the reasoning is the financial impact from coronavirus. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. The court is expected to rule in favor of the plaintiffs at the end of the year. No refund or voucher has been offered. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. The new policy offerers a coupon. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. I was a part of this fiascoplease add me. He also is very certain that the game is sure to be canceled. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? They asked me to list it as resale. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. The next day, I received a $500 charge. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. https://topclassactions.com/wp-admin/admin-ajax.php. Yes I have two events canceled from Covid that I did not get a refund. We value your privacy. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. At the time of this writing, nothing has been proven in court. | Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. Please add me. It is ridiculous. The company reportedlydoesnt have enough liquidity to honour these requests though. If you would prefer a cash refund, simply . The suit also calls for a return of customer trust. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. It also asked for a reinstatement of the pre-March 20 refund policy. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. The Court has not decided who is right. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. StunHub has to be the worst company in the history of companies for customer service. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. He was promptly told no because the game was not technically canceled, only postponed. So Farley filed a credit card dispute against them, and won back his $600. It promises a full money back refund in the case of a canceled event. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. StubHub has stated that they will provide no comment on pending litigation. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. This time Stubhub claims they sold tickets and sent me email to transfer tickets. Required fields are marked *. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Your email address will not be published. A link has directed you to this review. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Their customer service is useless and brain dead. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. All Rights Reserved. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. The credits issued by the company are valid through the end of 2022. 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Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Furthermore, is there a class action suit against Ticketmaster? McMillan then asked StubHub to refund his money. Privacy Policy | U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . She told me this escalation process would take 3-5 business days. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. In this . I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Entertainment industries have seen every event canceled or postponed for a foreseeable future. Now Im stuck with 4 tickets to a concert I cant attend overseas. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. This putative lawsuit is related to a multi-state investigation that StubHub settled. New cases and investigations, settlement deadlines, and news straight to your inbox. I no longer have that card either and was concerned about that as well. Last Updated on May 5, 2021 by Dave Clark. Gender Discrimination against Transgender and Nonbinary People. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. "If you have tickets to a show that is postponed, you will be able to select your refund . Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. I deleted my account. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. Please add me to this class action against STUB HUB. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. The news comes just over a week after ticket resale sites began requesting corporate bailouts. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. The Court in charge of this case still has to decide whether to approve the Settlement. Please add me I lost roughly $600. Matthew McMillan Settlement The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Thank you, you have successfully subscribed to our newsletter! All eligible Settlement Class Members will receive an award upon submitting a valid claim. I listed tickets and never heard back that they sold. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . The NHLs suspension caused a spike in the number of e-tickets sold. In the meantime, they may continue to pursue the case individually. When I called them on itthey said it was my fault and I have to resell the tickets. FALSE. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. I was denied my request for a refund. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Never received email and Stubhub charged me $288 for not delivering. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. He has prosecuted a variety of consumer protection and complex employment cases. ADD ME PLEASE! According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. But the company does not need to comply with the law to avoid liability. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. If you sell on Stubhub they will waive the sellers fee. Moreover, the company will be forced to refund its customers. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. This browser does not support PDFs. They never followed up. Not at all a criminal case. It is important to note that the settlement is not final and the settlement process is ongoing. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. While the shows are postponed you are in limbo. Do not use STUBHUB, they are not an honest business. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. Never got my refund, asked for compensation and never anything. They sent me tickets for a baseball game on the wrong day. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. McMillan lawyer Nick Coulson echoed the sentiment. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. StubHub has not responded to the lawsuit. They offered me 125% of price paid in credit or refund to my CC. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. StubHub said I had to wait 7 days after the show took place to get my money. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Its now 3/3/22 so thats 64 days since I requested the refund. Click. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. I want my damn money from the purchase of my tickets!!!! The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. In response, he received a refund in the form of a coupon worth 120% of the original price. We value your privacy. A California class-action lawsuit has been filed against the ticketing site StubHub. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. The case is still pending, but will be heard by a jury. Still have tickets to the cancellation. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. StubHub is the world's top destination for ticket buyers and resellers. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). Top Class Actions is a legal news source This is not a solicitation from a lawyer. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Your email address will not be published. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. This is the first time I have been using this website. I purchased six tickets to Hamilton on 12/1/21. No refund bottom line. StubHub stopped guaranteeing cash refunds. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Previously, she represented workers and retirees at a national employment law firm. StubHub claims it is postponed not cancelled and will not give me my money. They too should be held accountable. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Share this with everyone please!!!! Please be patient. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . Sign up for ClassAction.orgs newsletter here. With the complete shutdown of large gatherings, countless businesses are being impacted. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. The case is based on an NHL game that was canceled because of a strike. I am not paying for this $500 nonsense. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. The court ordered the company to refund customers if the event was canceled and refund them in full. The suit also calls for a return of customer trust. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. They're upset StubHub is refusing. Unfortunately, the seller never came through with the e-mail transfer. Shortly after, in May, StubHub . Read more here: Camp Lejeune Lawsuit Claims. Your email address will not be published. The first person I spoke with said that the tickets had been sent. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. StubHub is an American ticket exchange and resale company. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers.
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