Your day in the Apple Store is filled with a range of focused support and service tasks. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. . Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Apple Inc. All rights reserved. Top Notch Staffing Inc Program Specialist (Technical Training) Job in Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. And thats our greatest strength. It felt pretty good to be able to help this woman. In the US alone, Apple has 265 retail stores across 44 states. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Apple certification programs - Wikipedia I also think readers might find the level of diversity among the talent at Apple very inspiring. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Apple training delivers everything you need to learn about the technologyonline and on your time. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. At other times, you refer customers to support team members who get them up and running again. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. These cookies track visitors across websites and collect information to provide customized ads. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Your work hours will be based on business needs. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. There is tons of support when needed and the training/onboarding process is great. When a customer needs assistance, you quickly assess their situation. You have excellent time management skills and can make decisions quickly. The energy on these days rocked my world. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. iOS 17 Wishlist What Do We Want to See? Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. You reassure customers when delivering product diagnoses and potential solutions. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. All our courses are practical, hands-on, and led by trusted Apple experts. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apple Technical Specialist Salaries in the United States For more details and to apply, visit, Apple Professional Training courses are available now at. You reassure customers when delivering product diagnoses and potential solutions. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). We draw on the differences in who we are, what weve experienced, and how we think. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. The cookie is used to store the user consent for the cookies in the category "Performance". Apple Technical Specialist Job Description: Salary, Duties, & More Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple Specialist Resume Examples & Samples for 2023 - JobHero In addition to having a strong technical background, its important that you are able to communicate effectively with customers. But opting out of some of these cookies may affect your browsing experience. Title(s) held: My official title was "specialist." During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. At Apple, the learning never ends, and team members continually support each other. They may also move into management positions. Do you love how it feels to help others? The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Customer loyalty and satisfaction is their number one priority. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Apple is an equal opportunity employer that is committed to inclusion and diversity. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Get 20% off your Jamf training if you work in education. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. ICF Human Trafficking Training And Technical Assistance Specialist AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Apple Technical Specialist - Murray - Apple - beBee Resources - Apple Training The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Apples most important resource, our soul, is our people. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. They must also have excellent customer service skills. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Review information and details about the policies, terms, and conditions for Apple training programs. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. All our courses are practical, hands-on, and led by trusted Apple experts. Sasha Acosta - ONO: Training Specialist | Customer Success - LinkedIn Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. United States Department of Labor. Apple is a drug-free workplace. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Apple Employee Reviews for Technical Specialist - Indeed I guess the one part of the job I didn't look forward to was closing the store at night. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Copyright 2023 Apple Inc. All rights reserved. Learn more about your EEO rights as an applicant (Opens in a new window) . Customer loyalty and satisfaction is their number one priority. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Design and lead tailored in-person and virtual trainings.. And after youve passed an exam, display your verified digital badge on any professional networking site. Ability to work independently: Independent work is a necessary skill for technicians to have. However, you may visit "Cookie Settings" to provide a controlled consent. Copyright 2023 Apple Inc. All rights reserved. We deliver a full range of Apple courses, including support and repair training for Apple devices. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Technical Specialists may be required to travel to customer sites. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. What It's REALLY Like to Work at an Apple Store - Business Insider Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Save someone's day. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Apple participates in the E-Verify program in certain locations as required by law. Thanks to her teams help and extra tech training, she got to know our products inside out. Come eager to listen and learn from your team, your mentors, and your customers. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Apple today launched updated professional training and certifications for IT support and management. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Access your favorite topics in a personalized feed while you're on the go. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. When a customer needs assistance, you quickly assess their situation. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. The cookie is used to store the user consent for the cookies in the category "Other. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets.