Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. An expert can help you narrow down options and find the perfect jewelry. I paid to have it fixed once and waited, so i think thats fair. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. Granted, it was pre owned, but still. No, one in the store informed us of a promotion for 18months. If you select a size other than the standard ring size shown, service may be required to adjust it. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. 8:30am - 10:00pm; Tue. I returned the earrings to the store on 2/26. 7 days later was told it WASN'T issued and will be in my account in 7 days. } You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. Box 659728. That man was at that store every time I came in. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. What are you looking for? Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . If the online section is anything like your customer service it's no wonder people give you craptastic reviews. I put my ring in bleach and ruined it. We appreciate that you've chosen Kay Jewelers. Well, then I asked to look for a replacement that is the same as the one got lost. You will know exactly when it will be delivered. Go ahead. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. We will repair or replace your mounting without charge if any defects are found during this period. I called them and they told me that they had found and it would take another week to be ready for pick up. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Be Blessed and Take my advice Please. ConsumerAffairs is not a government agency. Always a pleasure to go in. MORE+. Don't hesitate to place an order now. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. links within this website. Totally understandable. Kay Jewelers does not sell conflict diamonds. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. For a price quote on specific engraving requests, please visit your local KAY store. I have spent a ton of money at Kay's because of Chris. Removed the interest and allow us to pay the final payment of $185.00. We were told the possibility of recovery was highly unlikely. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Kay Jewelers Review | Diamond Expert Credit options: I have never bought any real gold that would break the way these pieces continue to break. Design-a-ring: You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Kay Outlet | Kay Jewelers Outlet - Discount Jewelry We let her know we did not want to buy anything at the moment. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. I am set to get married in two weeks. Your Jewelry Consultant is ready to talk! On May 27, 2022 Picked up ring from Kay. I hardly wear the ring, and Ive spent close to 14,000$ on it. Later I was told it was a custom order and not returnable for that reason. border-bottom: 4px solid #515666 !important; This review was chosen algorithmically as the most valued customer feedback. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? Top of the Page, Can I have someone other than me pick up my order? I came by with my boyfriend to just look around. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Customer Service - Kay Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. What is KAY Outlet's return and refund policy? Guess what - NO REFUND! After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. They accused me of not bringing the ring in and basically called me a liar. Either another chain or another piece of jewelry or refund. Unfortunately it was too small, so he took it to Kay's. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. They refuse to remove the interest. It can help you save $200 OFF on your orders. I called the store and asked for a district manager and they gave me a wrong number. The Vice President, Bethany Spain will make up false information not to give a refund. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? It was a great relief to have it arrive so soon. I worked for 3 years in college. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . Color gemstone jewelry is not eligible for trade-in. Click here to get notifications about new complaints of Kay Jewelers. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Personalization services: Always look forward to see the jewelry. Learn More. (Trade-ins are not accepted at kay.com. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Phone Number: 1 (800) 527-8029. .owl-carousel .owl-controls .owl-pagination .owl-page span { Receive a Quote. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. Score 2.3. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The sale associated was so patient and polite and very helpful. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. My store experience at Kay Jewelers was absolutely amazing. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca You should not buy your engagement ring from this jeweler. What is the difference between white gold and platinum? Platinum is pure metal that is naturally white and much more Buy now! With our free tools, you can check out the . What industry does Kay Jewelers compete in? Contacting Kay Jewelers. Average Customer Rating. I paid approx. It looks like your microphone is disabled. . Kay Jewelers Service Request Tracker - Starco Jewellers Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. The trade-in value is the original purchase price, excluding charges such as tax and shipping. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. To my surprise she worked it out so that I got a beautiful NEW RING. I am only giving one star since you have to give a star to do the review. Top of the Page. -webkit-transition: all 0.5s ease; Extended service plan: I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Signet Jewelers Ltd. - Kay Jewelers. This customer service is it's terrible to say the least. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Most orders will arrive within 3-5 business days. Chat support people have zero idea what they are doing. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. I will NEVER shop at Kay again. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Well start sending you the news you need delivered straight to you. Our Company You'll have great cow workers and flexible schedule I highly recommend this store and customer service representative. Kay Jewelers Customer Satisfaction Survey Sweeps I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. ARPhotography . Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Totally understandable. After 30 days, your order will be returned to kay.com and your method of payment will be credited. Desired outcome: Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. Doesnt seem like much but its a $600.00 difference. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. I am told to wait 10 to 14 days to see if they can find it? Sunday: 12 PM 9 PM ET. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. We let the people know we were just taking a look around, we were not looking for anything specific. Thanks again Ashley! You are going to save $50 OFF with it. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. Learn more Horrible material and so over priced. Don't worry, the conditions for using this coupon are very broad. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? Kay Jewelers has resolved 87 complaints. Get questions answered and resume your conversations easily! As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. What colored gemstones are considered precious? We encountered an issue signing you up. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. color: #515666; Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. KAY Jewelers Credit Card - Home - C.comenity.net This company is a SCAM with jewelry. About. You're in the right place! No, there are no shipping charges applied to orders shipped to a store. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. } The opportunity to save $25 OFF is not common. KAY Jewelers Accounts are issued by Comenity Bank. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. I want to speak to a DISTRICT MANAGER. cart reminders from KAY at the cell number used . Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. They say I had 60 minutes and denied cancelation. Custom designed jewelry is not returnable. A special ordered item is created upon request. Kay Jewelers Credit FAQs The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Do not buy from them. The ring was there the next day Friday after I was told it was gonna be about 5 days. background: #515666; Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. We're Available. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. They are not willing to take the interest off. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. I never heard back. This situation became the most unprofessional experience of our lives! Top of the Page, Do you offer engraving? I am beyond frustrated with the service department at Kay Jewelers. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. 2023 HotDeals.com, All rights reserved. Shop the latest and enjoy express delivery and free returns today. For a price quote on specific engraving requests, please visit your local KAY Outlet store. without changing your browser settings you agree to their use. I also have a contract that states you will replace any damaged or missing diamond. Text (855) 929 - 4190. It was 25% off. Affiliate disclosure: Hotdeals.com uses affiliate programs for You must bring a valid photo ID (such as a driver's license). I wear the chain everyday and wash in it. Learn more The eligible items for the discount range a lot. How long do I have to pick up my merchandise? All of our rings are sized to what has been determined is an average finger size. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. *This includes the labor and materials necessary to set the replacement diamond or gemstone. You all are Rock StarsSheena. Mon. If youd rather exchange your purchase for something new, great! Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. This is the WORST business to deal with. } Desired outcome: It can take up to ten days for this service. It's time to enjoy your shopping with such a big sale. Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb I call to have it fixed and was told no. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . (Engraving is not available on kay.com.) GO TO kay.com. In our experience with Kay, we have had several frustrating experiences. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Really on a Sunday? Do all rings come in the same size or are there different sizes available? Kay Jewelers: My son order a ring for I and my sons gf why was it .main-header .primary-navigation ul li.nav-link.active { Read More. Your order will be shipped from kay.com to the Kay store of your choice. Your Jewelry Consultant is ready to talk! Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Then I could buy the warranty after the repair for a few more hundred dollars. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. 10 days later I have nothing. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. If you need your order sooner, they offer expedited shipping options. It was three rings together. Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay You may trade in your diamond for another diamond at least double the trade-in value. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Found great customer service from Dustin and Xochitl and got a great deal.