Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Most dresses are see through material with zippers stuck. My advice to anyone. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. DO NOT BUY FROM THEM. If you order multiple styles with different delivery dates, they may ship separately. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We're so sorry to hear that there was an issue with your order. - Kate. Hi Jay, Please make sure that the style is in original condition otherwise it may be sent back to you. So glad we were able to help! For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Our small is generally the equivalent of a US Size 2. -Kate. I feel tricked and pissed off. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. I ordered my daughter's homecoming dress on 9/20. Moving home . Date of experience: 04 February 2023. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. I have emailed them three times and tried to do the virtual chat but it never works. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Super fast and helpful; won't hesitate to order from the site/company again! -Kate. I reached out to customer service numerous times and have not had a response. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Contact BT. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, This will be automatically applied to your account attached to the email address used for the order. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 Anyone can write a Trustpilot review. We're so sorry to hear about the order. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Phone Email. If you placed an order without an account, you can use the same email to create an account to access your return label. -Kate. All orders ship out of Los Angeles, we design all of our styles in-house. Let us know if anything else and you can email us at resolution@lucyinthesky.email! I HAVE MY TRACKING NUMBER. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Tip for consumers:Returns usually only give store credit. Annoying, right?! If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). I had a great experience with the customer service chat! -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Unfortunately, we are not selling our styles to other retailers at this time. | Read 5,941-5,960 Reviews out of 6,586 Lucy never replied to me or PayPal. I messed up my address and they were quick to help and fix my mistake. Please note we cannot ship express orders to University/PO Boxes. Lucy in the sky is our GO TO for all things special occasion. We're sorry to hear about the order being delayed. Not only was she patient but she was quick and so attentive. Lucy In The Sky. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Store credit only. Los Angeles, California
We cover the cost of all domestic return shipping for all styles. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. I am doubtful now the dress will come in time (or ever) for my event. Over 90% of Sky customers seeking help quickly get it through the available online channels. Every item was shipped separately and weeks after stating they were stated to arrive. i live in texas and ordered a dress on sunday earlier this week. I'm so frustrated because they don't have a phone number. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. 90015
I absolutely love Lucy in the Sky's Customer Service!!! But, not to worrythey charge your credit card as soon as you make the order. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Thanks for your feedback. This policy is effective from 01/01/2016. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Return policy is awful and as slow. Email: shop@lucyinthesky.email - replies within 24 business hours. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! It was nothing like the picture. Extremely disappointed and feeling like they stole from me. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. How useful is that if the items never come? The prices they charge is not right. Account and billing. We may contract with other. Please email us at resolution@lucyinthesky.email so we can look into your refund. Did all refunds go to store credit or were some people able to get a full proper refund? -Kate. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Hi Kat! Horrible customer service. Please email us at resolution@lucyinthesky.email for further assistance. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Hi Kristina, In the case of any expired store credits, we will gladly issue another current one for the same value. We're so glad you were able to reorder and get it in the time frame you needed. | Read 181-200 Reviews out of 6,679 Also no updates on arrival or even if I will ever get it. Why just give your money to a site without the opportunity to try and return an item? I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. However, this is out of over three hundred reviews. I HIGHLY recommend NOT ordering from this place. I greatly appreciate the customer support 24 hour 7 days a week chat box. Do you agree with Lucy in the Sky's 4-star rating? Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Have something to share about Lucy In The Sky? Please use the following size guide to help determine your size of clothing. Lucy has a story. Horrible company and horrible customer service. With no warning either time. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Do not order from here. Poor Customer Service! I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. Cassandra M. went beyond. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. I DO NOT RECOMMEND THIS COMPANY! I've lost $120 to Lucy In the Sky and received nothing. We'd love to hear from you so that we can find a resolution. Sky's customer service number. I emailed on 9/16 noone has contacted me. Hi Kim, I HAVE NOT RECEIVED MY ORDER. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. 2. Any currency conversion are for reference purposes only. Guess I'll be donating clothes to charity. These linked sites have separate and independent privacy policies. Free Shipping Worldwide, over US$50. If you want to make a complaint to the Sky customer service team, they can be reached on . All our models are approximately 175cm tall. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Hi there. I HAVE MY TRACKING NUMBER. We would love to help assist you with this issue. Intellectual Property, Software and Content. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Go to our site to chat with our support team or email us at support@lucy.co! The complete opposite of lawyer James, Nathan is carefree and fun. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. It is an eligible payment method for all U.S orders over $35. Don't take the risk and give them your money. Images copyright 2023 Lucy in the sky inc. All rights reserved. We'd love to assist you further if you need help with returns. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. allows you to receive photos from your camera directly to your smartphone or.