.As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. What to do?? I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. They stole my money too. You can do anything you want if you're the only game in town. 2023 Trustpilot, Inc. All rights reserved. I find the app difficult to navigate. If you've forgotten your account details, never fear we also . Why should I buy from Ticketek Marketplace? Our integration means you can list tickets for resale directly from your Ticketek account. means weather where a Government Agency has issued warnings not to travel which mean. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Just fake a doctors note, cant imagine they review them too carefully. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions means the unforeseen change of the date of an examination that. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Find out how we combat fake reviews.
Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Times are approx. Clunky unhelpful booking site for Mary Poppins Melbourne. (This can normally be obtained from the transport companys website). the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Share. Attend participate in, take part in, use, or be present at. I would and do prefer not to use their services. The only reason people buy tickets from Ticketek is they have no other choice. To apply for a Refund simply click on the link in your booking confirmation email, or click here. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Here are 8 tips for writing great reviews. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Attend participate in, take part in, use, or be present at. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website.
Adverse weather with no Government Agency warnings not to travel. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. They haven't responded to my emails! Frontier Touring, Special Guests: Maisie Peters and Budjerah. (This can normally be obtained from the transport companys website). No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I want an refund, yet there is no way I can get it. Verification can help ensure real people write reviews about real companies. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. is cancelled, postponed or cannot be fulfilled by the. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Worst website and app I have ever used!!! Can I purchase multiple orders in one transaction? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. ?DO NOT BUY TICKETS FROM TICKETEK! if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. I was certainly given the runaround by others who I had dealt with. Would I ever get the tickets! Why is this company even allowed to operate?????? I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. To read more about Covid-19 please visit our dedicated page here. A doctor cannot be You or a member of Your family. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Ltd. All Rights Reserved. They need a better system and more staff it seems. Travelling can be a huge expense, which is why its normal to try to score savings when you can. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. What should I do? Ticketek is selling for the following venues only. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Press J to jump to the feed. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Fire A report from the fire service and/or police. chevron_left, Availability & type of seating will vary & is set by the venue. Why is your site permanently unavailable. Instead I was sent the PDF email after the show. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. No way to recover tickets. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Presented by:
Poor service really. Any reason for refund must not be foreseeable at the time. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Appalling service. Once got a response to an email because I didnt purchase the ticket wont gi. I replied and asked for a direct line or email address to speak to management/no reply since. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. For many, international travel is back on the cards. If could give a minus 10 score I would. Then I looked on Trustpilot at their reviews and really started to worry! if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Make a report to ACCC. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. The following words or phrases have the meaning shown below wherever they appear in bold in this document. There is not one good review about this dodgy company. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? There is no customer service centre you can call, just an automated voice call telling you to email. If there is a financial failure of any Transport provider. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Ticketek routinely mismanages ticket processing which should be simple. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Press question mark to learn the rest of the keyboard shortcuts. failed the examination previously and had to re-sit. Why even have the option of refundable tickets for an extra charge if I cant refund them? Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. They rapidly charged my credit card, then didn't provide the tickets. I got tickets to a concert from ticketek that got cancelled of covid. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Hopeless website.
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Immediate household persons living together at the same permanent address. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Simply do not try to contact them in any way shape or form.Worst customer service. Years ago I did a few days temping at Tiketek. The phone message also contradicts itself. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Buy guaranteed tickets for sold out events at a fair price. They agreed I shoudl get a refund, then asked for my account details for the refund. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. On-top of that you cant call anyone to purchase ticketsTerrible. The office was just as bad as the ticket fees would have you believe. Privacy (data erasure request) Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Scalping 18. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Are Refundable tickets offered on Gift Voucher sales? Buy guaranteed tickets for sold out events at a fair price. I reported the scam to my credit card provider! So thanks very much! Therefore, it's impossible to speak to an actual person. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Reddit and its partners use cookies and similar technologies to provide you with a better experience. ProductReview.com.au has affiliate partnerships. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Any vehicle You plan to use during the Booking. It's the result of a monopoly. Just upload its fucking DEATH CERTIFICATE. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Zero stars, uselessly run, waste of a time company. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Any temporary relocation for work must be for a period of at least 3 months. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. (Receipt required for Doctors note refund up to $100 or equivalent). The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. No reply emails or any form of communication. means a requirement to move address imposed on. If enough people do it they'll be investigated. etc.WHERE IS THE ACCOUNTABILITY? means an unforeseen circumstance completely outside. (Receipt required for Doctors note refund up to 50 or equivalent). Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Never ever again. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). They ended up rejecting my application for a refund and closing it down entirely. Safe, Fast and Verified You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. The best person in the world. i spent 2 hours online and still didn't manage to secure tickets. Send them an inquiry many times and they are not answering! Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Its a disgrace. Abhorrently bad process for handling refunds and rescheduling due to illness. I sent a message via the website and got the pdfs a day or so later. Sell tickets directly from your Ticketek Account. Are there any age restrictions enforced on my event? Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. A copy of the travel warning from the Government Agency. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. A copy of a notice from the examination body, school, college, university confirming the change of date. Where the examination is being provided by a commercial business (not by an educational board). Immediate household persons living together at the same permanent address. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Where You have not been physically examined by a Doctor prior to the date of the Booking. I recognise the terms of service were available, but nobody reads those. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Can never get a refund on tickets and/or speak to someone within Ticketek. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. IMPORTANT Any translation of this document from English is for assistance and information only. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Tixel is a safe ticket marketplace to trade tickets from Ticketek. means an unforeseen circumstance completely outside. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. More Info. IfYoudid not make reasonable alternative arrangements to Attend theBooking. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Why is the price displayed on my ticket different to what I paid? Where a Ticket is offered for sale, sold or Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). In event of a Refund Application the English language version shall be the basis of settlement. Travel insurance and COVID-19: what you need to know. Was given tickets for Ed Sheeran concert as a gift. Refunds & Exchanges Follow New articles New articles and comments. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. This is not an insurance policy. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Like. means cancellation or significant delay of flight(s) which. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. You'd think that but I had the same shitty experience with them on this front. Where You have not been physically examined by aDoctor prior to the date of the Booking. Please comply with any stated ticket limit for this event. I've purchased a ticket and my event is tonight! Sick relative? Check to see if they have an online lodge system. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Abusive partner? If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Any translation of this document from English is for assistance and information only. A copy of the letter requiring Jury Service. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. The customer service was super helpful and I got the ticket value back and it sold super quickly. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. We use dedicated people and clever technology to safeguard our platform. They will do anything to hide from you. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Companies can ask for reviews via automatic invitations. Where you cannot provide evidence that the person affected is within the. Voluntary relocation or where you are changing employer for a new role. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Where You have not been physically examined by a Doctor prior to the date of the Booking. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law).