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Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. For Covid-19 Test Results or Patient Portal registration please call the number below. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. I was then asked to sit in an isolated area, which was not a problem. ADVERTISEMENT: Services or products are not endorsed by the Trust. All the best and take care. Departments did not always have effective systems for identifying risks. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. Paediatrics and Gynaecology etc. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. 3136/3139) Vikki Thompson, AMU (ext. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. We are proud to be the healthcare partner you trust to care for those you love. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. The complaints were analysed to look at trends, for changes to be implemented. All the best and take care. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. acute medical unit welcomes first patients at Russells Hall Hospital Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. Between October and December 2010, 507 surveys had been completed. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. We rated it them as requires improvement because: Published The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. Tell us what was good and what could be improved, say thanks or call for change Our rating of well led was requires improvement overall. Russells Hall Hospital The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. The services are multidisciplinary and include nursing staff and allied health professionals. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, I was treated with so much dignity and respect that I left feeling supported and cared for. About: Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. Review titled Russells Hall Hospital Replied on 16 May 2022. What's the least amount of exercise we can get away with? Mill House Coffee is []. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to Such a lovely Dr and an asset to the hospital. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published We are dedicated to foster the fullest sense of what it means to be a [], Alexander City The Gateway to Lake Martin Tucked into the southernmost foothills of the Appalachians and surrounded by lakes, parklands and a National Forest, Alexander City is the kind of town that fills residents [], Who We Are: Established in 1988, Russell Medical Foundation is the philanthropic resource for Russell Medical. We are carrying out a review of quality at Russells Hall Hospital. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. Our rating of caring was good overall. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. One person we spoke with said, 'I have no complaints about this hospital. Risks within the emergency department were not always identified and escalated appropriately. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. There's no need for the service to take further action. The Trust also provides community services for adults (including sexual health) and End of Life Care. Pensnett Road, Dudley, West Midlands, DY1 2HQ. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. psychotherapist for the kindness they showed me. 4688/4676) Lisa Evans-Dimmock. We were brought in by ambulance and seen by a doctor within around 10 minutes. The trust employs around 4,147 whole time equivalent staff (WTE). The diagnostics service was not up to date with the most recent ionising radiation regulations. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. I could not fault staff, very professional, and polite, a credit to your hospital. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. Dudley Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Since the last review, we have continued to monitor the trust and progress against their action plan. We found that arrangements were in place to ensure that medicines were managed safely. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Have you experienced something like this, here or elsewhere? Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. What we found is summarised within the overall summary. 2023 BBC. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. Patients - Russell Medical Center ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). Some people told us they would like more variety. There are a number of areas of good practice in the trust, which should be encouraged. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. Russells Hall Hospital 5 years ago. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Who has Care Opinion told about this story? I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. We saw that a number of improvements had been made to the diet and fluids that people received. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. the service isn't performing as well as it should and we have told the service how it must improve. Staff feel able to develop their own ideas and have confidence that the trust will support them. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. Patient Experience Team, review titled My visit to A & E after an accident. Thank you for taking the time to tell us about your experience at our hospital and rate our services aec russells hall hospital Care records were not always written and managed in a way that kept patients safe. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. There were areas of poor practice where the trust needs to make improvements. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. Any other browser may experience partial or no support. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. All the best and take care, Bed & Breakfast []. These send information about how our site is used to a service called Google Analytics. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. 4 years ago, I attended this unit after a visit to my gp. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. This affected the safety and management of patients. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. Inadequate We found that people's complaints and comments were taken seriously and escalated when appropriate. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. Russell County Hospital This meant that shortfalls were identified so that improvements could be made. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. Staff we spoke with did not realise this. Located in the main lobby of Russell Medical. AEC unit | Care Opinion Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Staff were not always using clinical judgement alongside NEWS scoring criteria. Patient Experience Team. It is great to hear that you received excellent care and treatment in the Emergency Department. West Bromwich, 17 October 2018. We don't rate every type of service. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. Your lovely comments have been shared with the AEC team who will be delighted to receive them. Copyright 2021 WSFA 12 News. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment.