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Unchecked check box variables actually have a value of false. In some cases, the variable itself is not displayed in the variable editor Release London and below Cause The issue is caused due to the Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. Unfortunately I dont know of a simple solution for that. I see what you mean about the scratchpad on the demo site. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); Both these are used frequently to order items, to interact with customers for the purpose of providing services to various departments and customers. Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? The client script is pretty simple since the heavy lifting is being done in the business rule. Hello Mark, Condition: current.script.indexOf ('Force population of record producer') == -1. I tried digging around online, but wasnt successful in figuring it out. Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. Typically, record producers are used to allow users to create incident or change request records. Record producers Archives - ServiceNow Guru emptyVars.push(v.getGlideObject().getQuestion().getName()); Configuration fields . Unfortunately, links in labels will be overwritten with this approach. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? Is it possible to change the table label using something similar? Creating a Reference Field Mapping for ServiceNow-ServiceNow migrations This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. labelElement.select(label).each(function(elmt) { ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. Is there a reason that code wont work on a base task business rule? If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. Keep it up. As I saw in the docs, variables.name notation is not supported in Service Portal. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. Ive posted an update to this article. rev2023.3.3.43278. I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. Hi, I appreciate this is an old script now but it does still seem to work. The topic is Introduction to Record Producer in ServiceNow. ServiceNow create Record Producer | Learn Record Producer ServiceNow Is a collection of years plural or singular? I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. You can store the reference field value in any field type, but I think a reference field is best. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. To fully enjoy this site, please enable your JavaScript. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. This has been really helpful. We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. From the ServiceNow Wiki, here is some documentation to read before you start . Absolutely. In my case, I wanted a user to be able to create sprints for a project. This editor displays the values of questions specified in the record producer. I dont think its been documented anywhere and I havent seen any other use for it other than this. You can also view the icons within. This is a lot more helpful. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. All Rights Reserved. I can see advantages to both approaches. If I just use the current label text as the function parameter then it loses my hyperlink set up on the original label. Works great on regular variables though. The visual representation of a variable in the Flow Designer user interface is a data pill. ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. }. We are using the Summary of Requested Items mail script from the wiki. Not the answer you're looking for? I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). eres a quick tip for a Monday. ServiceNowVariable2Version: Rome, VariableCatalog Item, VariableVariableMutli-Row Variable SetVariable, VariableVariablesc_item_option2Requested Itemsc_item_optionRequested Itemsc_item_option_mtomMulti-Row Variable SetVariable, Record ProducerVariablequestion_answer, Mutli-row variable setvariableMulti-row variable setVariablesc_multi_row_question_answerRow IndexMulti-row Variable SetReuqested ItemVariable, VariableMulti-RowMulti-RowMadridMulti-row Variable Set, ServerScriptVariable, Requested ItemGlideRecorddotwalkAPIDOCSRequested ItemVariable, *1 MRVSMRVSDOCSMRVSGlideElementVariable.getLabel()> now_GR.variables..getLabel(): Get the label of the GlideElementVariable. Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. Open any record producer record, for example, Create Incident. scriptCode += "g_form.setDisplay(\"variables." Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; /* Only include empty variables, and exclude Label and Container variables */ Great addition but a bit more info could be needed. You could try the same just to verify. Find centralized, trusted content and collaborate around the technologies you use most. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. function onLoad() { Do you know of any gotchas with your script and view rules? Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. My only remaining issue is hiding the variable set title if all variables are hidden. Why is eval being used? Looks like it works great though. If youre going to use this a lot I recommend setting up a global UI script with the following function. Both of these ways are not working. I know your script works for others, so it must be something within my implementation of sc_task. That is Very Cool. http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items, This is what we use in our email template which may help with not passing empty variables. The only thing I can suggest would be to confirm which part of the business rule is causing the problem by taking pieces out and replacing them with gs.log entries until you identify the issue. How to change field value font styles in ServiceNow? To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! ServiceNow - Dependent Variables on Record Producer in Service Catalog. I've updated the article. Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption?