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All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Reviews. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. Log in (or join) to see if you are eligible. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. If your airline is offering refunds, we can advocate for a refund on your behalf. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. You can view any fees associated with canceling your ticket under the My Trips section of your account. Please note that we can *NOT* reinstate your flights for you if you cancel them. A package arranged by us will be a If you have a layover, you should check if there are transit requirements for that country as well. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. When you Log in or Sign up, ensure you do so with the traveler's info. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. There are also plenty of travel deals available to all young people (18-25 year-olds). In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Without this, you can be denied boarding. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. ago Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Your travel credit can be found in My Wallet. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. And in case you didnt know, you dont have to be a student to book on StudentUniverse. We advise you also to print the on screen confirmation. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Most airlines have issued one free change and you may be eligible to cancel for future credit. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Become a FREE member to access our exclusive student travel discounts. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Almost always, latest coupons and promo codes can be found there. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. All rights reserved. Please ask us to confirm what protection may apply to your booking. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. We know, its very confusing! Please note that for all air bookings a service fee of up to 16 will apply. Student Travel Deals - Free Membership | StudentUniverse We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. I had leave revoked in the military and had to cancel my trip. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. We are not obliged to accept your order and may, at our discretion, decline the order. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Travelers are responsible for ensuring that they have all necessary travel documents and visas. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. Some countries have reopened borders to international travelers, with guidelines or restrictions. To ensure you are seated next to each other you can either contact us via email or chat with an agent. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). Tuition. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Maybe. We strive to resolve any dispute amicably. A credit or debit card must be used to confirm any booking. And ICYMI, you dont have to be a student to book on StudentUniverse! Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. StudentUniverse is not an insurance company. If you don't see a credit there, but think you have one, just give us a call. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Vote. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Anyone can book with us, just not everyone will be able to get access to special discount student fares. If you look up reviews of tripmate, you will see 1 star across the board. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. StudentUniverse: Reviews, Complaints, Customer Claims | ComplaintsBoard In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. No date changes are permitted outside of your tickets validity period. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. A refund must never exceed the original payment amount. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Please contact us by phone if you are having technical difficulties on our site. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. We cannot guarantee that the travel service provider will credit you with point for your booking. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. you will be asked to show the childs full unabridged birth certificate. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. accommodation (c) vehicle rental or (d) other tourist services But ATOL protection does not apply to all travel and travel services. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. All accommodation ratings are set by the relevant provider. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Please understand we are working as hard as we can to help everyone. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Studentuniverse Refund Policy Promo Code : r/BeamOffers Yes! Save your details for a quick and easy checkout process. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. We recommend that you consult with your doctor or specialist clinic before commencing travel. StudentUniverse is on a mission to make global experiences possible. It depends on the airlines waivers and if the travel ban actually applies to you. StudentUniverse: Cheap Travel on the App Store If you book other travel arrangements, such as accommodation only, this protection doesnt apply. To confirm your travel arrangements you may be required to pay a deposit per person. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. These policies and rules are binding on you, so be sure to review them before purchase. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. How do I book seat assignments and meal requests? Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Studentuniverse Reviews | Read Customer Service Reviews of All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. I have questions about baggage. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. You can also update your email address to a more permanent one on your account any time. Travel insurance is recommended for all bookings. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Please be respectful of our time and other people who need help too and just message us once. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. We thought so! Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Coronavirus FAQ | StudentUniverse All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. To find the change rules for your flight ticket, look under the My Trips section of your account. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Bad. For many airlines, the credit is good through December 31, 2020. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Were all working overtime to try and help as much as we can. Tuition and Fee Policies in the Event of Campus Closure. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Give us a call back when you're ready to rebook. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. Individual services and tour organiser packages. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. First, they do not have a refund option. StudentUniverse assumes no liability for the acts of the service provider in refusing service. A change to your student status will not impact your travel credit. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). Take advantage of our promo codes and special offers to save even more. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. Your home country and destination country will likely have travel requirements. Please note that carriers may be subject to change. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. You can still book with StudentUniverse. Coronavirus FAQ | StudentUniverse Airlines have been updating their policies regularly as the situation is still changing. Sign up for sale alerts, email-only discounts, travel inspiration and more. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Additional costs are your responsibility. Yes! Please refer to your airlines policy for more details on when your credit has to be used by. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. Please reconfirm your flights at least 24 hours prior to departure. Please note that this does not mean that your order has been accepted. COVID-19 - My Flight is Cancelled: Do I Get a Refund? Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. We really cant speak to any insurance questions. This applies to future travel credit as well. You also can't split it between multiple flights. Youll be able to use it on StudentUniverse, for flights operated by that airline. Log in to get the phone number and call our agents, who will help you book over the phone. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. Occasionally a travel service provider may have to make changes to your original booking. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. Yes! First, visit the link for Studentuniverse Refund Policy Promo Code. Coronavirus Airline Policies - StudentUniverse We cannot guarantee the accuracy of any ratings set by accommodation providers. Refund Policy. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Many airlines are updating their policies regarding travel credit use deadlines. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail.