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Your barcode to access tickets is generated upon your renewal. Ensure your contact and personal details are correct. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. You now have the option to have your sign in details remembered for your next visit. My AFL Membership card has not yet arrived, what should I do? Your region is identified by your IP address. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. My Ticketek; Gift Vouchers; % 2023 Ticketek Pty Ltd (ABN 92 010 129 110). The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. I am traveling the country and have a New Zealand address but my billing address is overseas. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Sign In Join today Please note: AFL House is currently closed to the public. Sign In is displayed at the top of the 'My Events' section. Change of mind is not an approved reason. You will need to provide some form of ID so that staff can access your Ticketek account details. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. In most cases, a GA ticket is a standing floor ticket. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? You are required to present your credit/debit card and photo I.D. How to resell a Ticketek ticket - Tixel Blog If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family endobj In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Ticketek boosts UK presence with Motorpoint Arena Nottingham deal Ticketek may charge a reasonable fee for the replacement of tickets. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). How do I save my credit or debit card details? There are no guarantees. How do I subscribe to receive My Ticketek emails and/or SMS? Requesting a password reset during the on-sale will use your time limit. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. Log into your My Ticketek account and make sure all the details are correct. No. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Ticketek will use reasonable efforts to notify you of such action. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 Version 5.22 B82 R0 What qualifies as a concession ticket? Their customer service to follow up and right the problems is poor. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Gift Vouchers can also come in pdf format, which can be printed. details of the event including: name, date, time and venue. Ticketek Australia Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. The user will not be able to view the ticket. Juniors aged 7-14 years are entitled to purchase a junior ticket. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! "The @Ticketek _AU app has crashed - right before Ed Sheeran. PDF CONCESSION & JUNIOR POLICIES - Ticketmaster All venues have seating options available for patrons in wheelchairs or who require assistance. This can be accessed using the 'Share and Save' button on the mobile ticket. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. FAQs 2023 | AFL Membership https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. You must allow adequate time for collection or delivery of tickets. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. If you arrive late, you may not be admitted until a suitable break in the event. Select an event category type from the Genre drop-down menu and click 'GO'. Safe, Fast and Verified If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. My Ticketek Gift Voucher has no Voucher ID? How do I update my credit or debit card details once they have been saved? Ticketek Terms and Conditions of Sale. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. For security purposes, you must still enter your password when purchasing or updating your account details. If you have an issue with tickets purchased through an unofficial agency please return to the point . Can I sell Child/Junior or Concession tickets on Ticketek Marketplace An invitee purchasing seats can select up to the maximum seats currently remaining for the group. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Refer to specific details at each venue regarding accessing the stadium/park. We'll now show you the tickets which have been allocated to you based on your selections. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Who is entitled to a concession or child ticket? Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. I would still like my tickets mailed to me at my overseas address, is this possible? These tickets will be cancelled and reissued in the name of the new ticket owner. Ticketek Online Terms of Use and Privacy Policy. Full Ticketek Refundable terms and conditions of sale can be viewed here. How do I redeem my Ticketek Gift Voucher? You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. All rights reserved. If you have purchased concession tickets, you are also required to present a valid concession card. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Their barcode will then be on their homepage. When you book online you cannot choose the location of your seat. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. I've been invited to purchase held seats by my friend, how many seats can I purchase? If you're not signed in already, you'll be asked to sign in (or register) now. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. You can purchase and reserve tickets in any combination up to the ticket limit for the event. How do I request a refund if I have purchased Refundable tickets? Can I sell tickets using online auction sites like eBay? To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Once you have logged in, update your information. Can I use text or download images, photos and videos from the site? Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Group Bookings are available for selected events and are subject to availability. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Tickets will be available to purchase, once onsale, through Ticketek. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. What if I need accessible seating? Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Be sure to select the discounted 'member' ticket. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Do I need to be logged in to see 'My Events' and if so how do I know? Can I forward my Mobile Ticket to a friend? If this does not answer your queries, our friendly team will be happy to assist. I've sent an invitation but some or all of my friends did not receive their emails. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. If you would like your event to be one of these, we would love to hear from you. Your confirmation email will include all of your delivery details, plus your customer information. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. %PDF-1.5 There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Do I have to save my credit or debit card details? Tap the trash can at the top right of the event pass to shred the event pass. How can I find AFL Membership on a match day? How long are my friends seats placed on hold? Make sure the backlight on your phone is set nice and bright. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. How do I gain entry to the venue using Passbook? If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . What is my online AFL Membership account? The app also uses your location to alert you of events currently being held at specific venues. Sell tickets directly from your Ticketek Account. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. No, we cannot refund the additional charge for the Refundable tickets. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. This allows the Friend Spotter feature to link your seat location with your Facebook friends. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. 2022 AFL Ticketing Information | Adelaide Football Club It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Can I use more than one Ticketek Gift Voucher in the same transaction? Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Please see our tutorials on how to reserve seats in the AFL Reserve here. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Why does Ticketek want to access my Facebook details? Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Promoters sometimes request that a number of tickets be held for promotional purposes. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Systems are in place at every venue to ensure that each ticket barcode can only be used once. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. How do I find my tickets once they are in Passbook?