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One transaction was perfect. In the long run that can ruin shoppers confidence in your listing. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. They are laughing all the way to the bank! The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? Basically, Mercari works as a middle-man between the buyer and seller, providing an environment for both parties to trade safely and securely for a percentage of the fee. To avoid having your account be at risk for suspension, be sure to learn more about the prohibited Mercari items, which we'll be discussing in this blog. They are ALL fencing chains, bought MY OWN STOLEN JEWELRY BACK. do not buy on Mercari. THAT is outrageous to buy something and NOT have the customer service to make it right. To be submitted within 24 hrs. But I lost a lot of time. Informative article, as always! I purchased a pair of boots on the Mercari site that were list mens size 9. Counterfeit items, misrepresented items. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. Find a 9-step-by-step simple guide on how to sell on Mercari below. I have personal experience with buying something not as described. Mercari doesn't care about the replica sellers. Save my name, email, and website in this browser for the next time I comment. The box was a Mustang puzzle box, but the puzzle inside was a kitten. Congratulations! Fortunately, creating an account on Mercari takes minutes not hours. Start with a wide shot, and then get closer to show your potential buyer the details of the item. I brought a coach purse from Katherin Aucoin. Its an unfair practice in my opinion. bonds, stocks, etc. I WOULD NEVER RECOMMEND USING THIS SITE. Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. You can view ourwebsiteor have a chat with us throughMessenger. Mercari doesn't care about the replica sellers. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. Before you tap List you have to decide on the price you wish to sell the item for. If an item is damaged, disclose this very early on. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. Add your suggestions on how the items can be used or reused. These are items that copy the styling but do not purport to be originals. Mercari is still asking for more pictures. You have so many different sellers selling bootleg copies of movies and tv shows. What a well organized, completely thorough, tutorial! There are a few things I could do (I.E. Regarding buying on MercariI have purchased a number of items (maybe 12?) Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. that are soiled with human materials such as used underwear, Sexually related items such as sex toys and fetish items. Similar to account setup, listing on Mercari is shockingly fast. Identity theft such as user login information, Regulated financial products and services, Items not in your possession such as dropshipping. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. deemed to be a violation of our Terms of Service regardless of whether the After that, sellers can rate the buyers. Also, the compliance team are the only real division of the company that makes decisions on suspensions and authenticity. OneShop also functions as your virtual assistant that works 24/7 to improve your reach by automating shares, follows, and more! When you are suspended indefinitely, you will still be able to complete your transaction and request your remaining balance. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-banner-1','ezslot_5',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. Items, listings, photos or content that promote or glorify hatred, This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! Huh? Mercari is generally safe but it is not completely risk-free. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. But first, lets focus on how to use the Mercari app. I am simply making this rip off business my cause and I am calling in ever Favor I have ever earned in my 53 years. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. He has a Bachelor's Degree in Economics from UNC Chapel Hill, and works in data analytics and marketing. So basically they're useless, powerless, to do anything about most situations. Mercari itself is definitely a trustworthy e-commerce marketplace. I sold my item within a few hours on ebay. The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. I have sold more then buy The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. However, its up to the seller to either accept your cancellation request or reject it. There are many online marketplaces available that allow you to sell (and buy) anything from clothing and accessories to tech and used books, and at times it can be difficult to choose the one(s) you want to work with. Always use your credit credit card and not your debit card. There is no buyer protection on this site. Therefore, you need to make sure that the buyers/sellers are also reliable. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. Some of my items are STILL listed. 131 of 1948). I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. Not from me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was scammed all the way around and am now out $500. I paid $500 and checked out the sellers reviews before purchasing. to create or use drugs, Grow ingredients for drugs (such as seeds for cannabis plants). I have almost 1000 sales and a 5 star rating. You can of course flip items too: buy something online you will later sell for a higher price. If you dont want to do this, you can download the free Google Voice app, and generate a phone number that way. Mercari. can you sell replicas on mercari. on this subject with an avenue for everyones feedback. Short and to the point and understandable in laymans terms. Yes, you can trust Mercari but not the sellers/buyers on their platform. not going to use it again. Dont have the item nor the payment. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. Very annoying and frustrating and ultimately as big waste of time. If you want to use the app you must be ready to share your: Note that Mercari is currently only available in the United States, the United Kingdom and Japan. call my bank, ask for them to help me in the situation. Ive reported it to Disney, Hulu and Netflix. It was damaged when the seller listed it. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. You cant write a review until you confirmed receipt. Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. That is to say items that are actually manufactured for LV by various factories around the world but rejected as not being "100% perfect". Been there, its why I wont list anything expensive anymore. There's also a $2 fee if a direct deposit transfer is rejected by your bank. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. It was a fair price at $170 and some change. I have unsubscribed three times( documented). Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. If you have further questions, feedback, bug reports, or want to know a bit more about us, why not swing by for a chat and say Gday! In addition, buyers and sellers rate each other, so users can have peace of mind by checking the . The second computer has never arrived. Please contact the moderators of this subreddit if you have any questions or concerns. (Explained by Industry Expert), How to Promote Etsy Shops to Explode Sales in 2023. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. At least one of them has been relisted at a higher price. My package shows only the first shipped entry without any updates. I was scammed by a seller on Mercari. How to ship on Mercari will depend on which of the four methods you selected, but in any case its very intuitive. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. the ones that favor the sellers are kinda don't have much buyer. However, there is no guarantee that the sellers and buyers on it are also trustworthy. vitamins, diet products, muscle enhancers, home remedies and homemade Once an order is placed, make sure to ship the item as soon as possible. . Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. Come up. (Read Disclaimers Below) You've probably been told by tons of people on Facebook, Reddit, Twitter and even YouTube, that "You can't sell Food and Candy on Mercari!", I'm going to tell you my Trade Secrets and many of the steps I gave while mentoring a . Every time I try to sell the page you have reached 600. The app caters to both buyers and sellers and has made the process very simple for both parties. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. This is fraud and theft protected by a big platform. Create an account to follow your favorite communities and start taking part in conversations. So.the seller not only refunded when he should not have..BUT..now..the buy also has the item!! What outrageous lie and l want something done. But if youre looking around the house for things to sell and coming up empty, think again. In my experience, the best things to sell on Mercari are household and personal items, like clothing, shoes, electronics, toys, furniture, purses, and sports equipment. I think Im done with this site. Once submitted, sellers will have 24 hours to provide feedback and/or accept the buyers return request and if the seller didnt respond to the buyers return request, they will be refunded by Mercari. Seasoned sellers send out offers every week if not daily to nudge interested users into purchasing. The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. The shirt that was sent to me came from a replica site and I had photo evidence of that . By adding a personalized thank you note and ensuring the packaging is neat, tidy, and super protective, you can also ensure a great review. Copyright 1995-2023 eBay Inc. All Rights Reserved. Please try again tomorrow. Just be sure to keep your descriptions clear if anything has been used, opened, or might need a bit of cleaning. OneShop is a great software to get you started with. Good customer service also leads to quicker sales. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. Note: If a purchased item is reported as stolen, a demand for return may I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. You must be a registered user to add a comment. When setting your listing price, you can also see your payout upon sale, which makes it easy to know how much youll actually be making. Thankless & they encourage you to literally give things away. Notified Mercari. Obviously you know nothing about the truth behind Mercari. I have been swindled out of funds by buyers claiming issues with orders. Mercari failed to protect the buyer despite what they claim. Wow! This is the WORST customer service I have ever seen. This will be my first-time. your own option. If I had verifiable proof of authenticity, Id consider doing it just to teach him a lesson (though thatd just cost me even more money/time). I was given no chance to prove my innocence, the compliance team didnt do any proper checks to prove authenticity (even though I provided evidence and proof to it being authentic, in the form of pictures and emails of the receipts). Sellers get scammed constantly. For Mercari, these items include: Illegal items Tobacco product Drugs Alcohol FDA restricted items such as vitamins, diet products, home remedies, and homemade cosmetics (anything ingestible) I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. I guess I am done with this site. Note that you can use Crosslist to hide your face with an emoji using the built-in image editor while still showcasing yourself wearing the item. 'In honor of imnotlegolas for starting this subreddit. That is a VERO item. All we did was to buy a product off of the Mercari platformwe were required to create an account. Have you had bad experiences with either? Do not use this app if you are a serious seller. I paid $135+shipping for the hair. Note: For brand-name products, serial numbers or receipts must be Thank you for this article. How in the heck could they know if the purse I listed was a "fake" or not? Just about everyone has SOMEthing taking up space in their home that someone else would appreciate, and you can sell just about anything on Mercari listing takes just seconds! Youre welcome, Deborah. And this particular seller STILL has not sent my items after four days! They actually follow through with their protection. any medium. Where in the article and comments do you see anything that would cause you to come to your conclusion? Terrible. You cannot leave a negative review for a bad seller in that situation. The app is easy to use and once you have everything set up you are ready to start selling. If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. DO NOT EVER buy using this platform. Good info. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. Its pretty sad you guys do not police it better. BEWARE OF SELLER CLOSET ROUSS ON MERCARI! Therefore, make sure that your listing details are completely accurate to avoid such incidents. Second one never arrived. It costs a lot of time and money. My experience with Mercari as a seller, NO GOOD! Mercari actually won't even let you list a replica. Try to use as much natural light as you can, and a neutral background. I submitted a request for a refund to Mercari support but it was denied. I agree. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? Penalties for doing such are not worth it. Here are the 5 elements for Mercari listings: Mercari is a barebones selling platform. Learn more here: http://pages.ebay.com/seller-center/listing/create-effective-listings/vero-program.html#m17-1-tb1. but yeah the same issue can happen in any platform and most tends to favor the buyer because that's where they get their money from. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. Dont buy from Mercari. I would think it would be on the buyer to know beforehand exactly what type of lens they need. She sent me damaged goods and Mercari protected her. We would like to show you a description here but the site won't allow us. be received from the victim or another party, and the item may be Next, youll be asked to add your phone number. Do note that this means you will need to provide additional identity verification. confiscated according to the regulations of the Code of Criminal Only EBay was willing to cooperate on ANY level. Pick one of the provided reasons why your account was limited: My account was limited for identity verification, My account was limited for unusual activity, My account was limited for the prohibited item(s) or conduct, Fill in the form under the Still need help option. NO.. That is a yard sale handbag . I would say that 50 percent maybe more of the jordans on mercari are fakes. They have some great deals on designer jeans & clothing. It really helps to round up a few items at once, so you have a batch to start. What happened to the package once it left drivers hands is anybodys guess. Replicas are bad for everyone. You can check the Mercari return policy guide if you have any questions regarding that. Once shipped, the seller confirms the shipment. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. But there are a few things to note: You cannot drop ship on Mercari, all items must be in your possession. Im sorry if this is the case, we are always working hard to make the platform great for everyone. Question for you: Can I pay or get paid with PayPal? Sellers have no protections. Dont ever buy from this place buy from a legit marketplace! Then, if no return confirmation, releasing the funds to the seller. After 48 hrs, the system allowed me to send an email about the problem. Generally, I recommend buying only from sellers who have at least 50+ reviews and sales, the more the better. When cross-selling you can tap into the benefits of all of them and supercharge your selling potential. DONT USE!!! Well, congratulations to you for making it this far! Last week I was reported for counterfeit items and my account was suspended. Look at other listings to get an idea of how much a particular item sells in the market, but be careful not to sell your item too cheaply. The only thing Mercari has to be bothered with is the occasional educated buyer like yourself. I think its a pretty reasonable fee considering you have instant access to millions of shoppers along with other seller benefits. In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. You have four delivery options during the listing process. This is an anti-spam measure in r/Mercari. How it works: Mercari charges a flat 10 percent fee, no matter the price of the sale, so for more expensive items, this site can help you earn more on each piece. damages or other harm or liability; Prescription medicines or devices, pharmaceuticals, or behind the now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Feel free to double box your item, use newspapers for extra packing material, and make sure all seams on the box are taped up so no water/dust gets inside. I have been burned by Mercari more times in the past 6 months than I have in my entire 10 years on eBay. Mercari sucks. This would be a good place to share your bad experiences just since this is basically a bad experience PSA anyway. To make it clear any illegal condition in a contract is a VOIDED CONTRACT! Exactly what I had wanted at great price. Im also so grateful that Arslan posted such detailed info. ago I saw a listing that said, inspired Kate Spade. I wrote the page on Instagram and asked them if they sold me the shirt because I thought it came from an older lady from New Jersey and they said yes they sold me the shirt & that particular lady is someone who gets a commission selling for them . Try it for yourself, register for free, and enjoy a 14-day trial with no commitment or credit card required. The buyer decided to return it for no reason, and Mercari approved it. BUYER BEWARE! For more details, visit Mercaris Prohibited items page. Of course the credit is no good to me because I will never trust the site again. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. No I replied I want my item. Also, even though I have taken screenshots and pictures of my receipts, and sent it to the compliance team through the app (the only way of really contacting them), the only response I've gotten is "The decision we made is final". USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until its delivered. The unfortunate part is there is no real way of contacting and talking to the compliance team. I was swindled and scammed. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-4','ezslot_17',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-4-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. Why would they do that? Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. What does that mean literally came from a replica site? Its your call, but if you want to maximize your stores conversion rate, its best to add some more info about your product here. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. As I said already in the post, everyone that is buying and selling stuff has to be careful. Looking to make some extra money in the new year? I purchased 2 working computers, got one, it was dead. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. After logging in you can close it and return to this page. Mercaris reuse report revealed that: Americans are projected to spend $160.1 billion on secondhand Items in 2021. Products designed to circumvent copyright protection techniques or ), Items used for identity theft or scammers, Financial products (ex. However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. Ebay removed the listing because it was not authentic. Exactly no not as easy as that! Only after you rate they release it. Ive stopped buying or selling on Mercari. So much confidence in technology is sickening. I know there are many others out there with the same mentality. If you are selling collectable items, or expensive items, do not use Mercari. shipped at a future date, Restricted from shipping in the mail or other delivery services, Products that have been recalled by the Consumer Product Safety They want to absolve themselves of liability and are just harvesting more info. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[336,280],'ecomsay_com-large-mobile-banner-1','ezslot_9',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. All products and company names are trademarks or registered trademarks of their respective holders. In this article, we will compile a list of useful and actionable tips on how Mercari works, what you can sell on Mercari, what the Mercari seller fees and shipping options are, and how to sell on Mercari and other marketplaces fast and effectively by using Crosslist. Seasonal Decor. Mercari may not be used to sell any of the following products or services: Anything illegal Drugs including: Illegal drugs or narcotics Prescription medicines or devices, pharmaceuticals, or behind the counter drugs Products, tools, or services specifically offered or intended to be used to create or use drugs Testifying about the crisis, Pinal County Sheriff Mark Lamb told Congress to "stop saying the border is secure, because the border is . I always add the 3 hashtags sellers are allowed to use. All products sold on Mercari are 100% genuine and sourced directly from the brands or their authorized distributors. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). Counterfeit items are with in the US codes such that any gain; personal or commercial: that results from the transfer of such, is trafficking in counterfeit items. I can't tell nor do I know - can't I list the purse as "not sure if authentic or not" or some such. You have to fill out. I had several back and forth emails with them but they would not grant me a refund. I honestly don't care. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. Look. Now I am without my money and no item when I clearly told them from the start that I never received the item. If they lied about receiving it then how did they send it back? The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. protection", Listings that make false health claims or misuse terms (such as "virus", Mercari Local - sell your item locally. Just like a counterfeit $100 bill. Mercari is NOT a safe place to buy. to see if the package showed up. Mercari will email you a shipping label. Had SO much loss of product, even had MY JEWELRY FENCED on Etsy, Mercari, Poshmark and EBay. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Your information was really helpful. Yes, it can be worth it to sell on Mercari.