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All FRS Clipper employees and crew are fully vaccinated against COVID-19. You will need to use this new email address the next time you log in to your online account. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. 877.878.8883. My card/value was blocked due to an expired credit card. For more information, please see our Key Clipper information translated to Spanish. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. In person at the AC Transit Customer Service Center. Within each class, there are upgrade sections as well. What is the difference between a limited-use ticket and a Clipper card? New to Clipper? Hotel Package: Non-refundable within 4 days of travel date. And you can do it anytime. Your session is about to expire due to inactivity. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Please have your vaccination card or a photo of it ready in the event you are asked to show it. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. You can order a card and value online but note we can only mail cards to domestic addresses. Phone. Please submit all travel cancellation or change requests through our Contact Us page. Registered cardholders can report lost, stolen or damaged cards and request replacements. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. There is a 50 cent surcharge per trip for paper tickets. Clipper is now available throughApple Pay and Google Pay. It currently shows I have the amount in the pending passes area but shows I have it in cash value. An email notification will be sent out 7 days prior to travel as a reminder for check-in. Yes. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Please allow ample time in your schedule to check in required luggage. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Once you hear a single beep that means youve paid your fare and are good to go! The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Choose to stay logged in or to log out. How do I add value to a Clipper card on my phone? Please enter the ages for all children 18 and under. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Felonies may also prevent you from entering Canada. Q&A: Highway 101 express lanes opened Friday. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. When does the new 31-day pass become active? There is a 50 cent surcharge per trip for Blue tickets. 2020, Metropolitan Transportation Commission. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Cookie Notice You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. All rights reserved. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. For more information, visit Sales and Service Locations. We strongly recommend that you check-in online prior to arriving at our terminals for travel. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Why isnt it on my Clipper card? Log in to your Cilpper account with the email address we have on file and provide an updated email address. Pay With For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Skip the side navigation menu and go to the main content. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. How long do I have to pick up the value before it expires? If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. He started his journalism career as a sports editor in Iowa in 1975. Funds added using Apple Pay and Google Pay areimmediately available for use. View vessel seating chart for San Juan Clipper. No input is required. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Learn more about Clipper on your phone. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. This is just another barrier to transit: an opaque payment system. Only registered Clipper cards are eligible for refunds. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Getting Started. You will still need to use your plastic Clipper card for this. News; Twitter Twitter, Opens . Ticket Central. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. However, you will need to register your card as part of the process, if you havent already done so. To add value to your Clipper card, open your mobile wallet on your phone. See the, To add a card to your Android phone, open Google Pay and click the + sign. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Check out the r . I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. HVD applies only to BART rides. What happens if I tag on, but I change my mind? They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Try tagging your card again. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Clipper on your phone. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Once youve activated your Auto-Reload, youll be able to see it in your account. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. BART. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. You can use Clipper cards on all Bay Area transit agencies. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Select "Transit card" and "Add Clipper card". Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Select Clipper card and follow the instructions to add a card and load value. We will send an email to confirm that you have updated information in your account. Some transit agencies charge fares based on distance or zones. This happens automatically, with no disruption in your ability to use Clipper. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Complete the form below and a dedicated account manager will be in touch. If you want to ride, you will need to tag again. Can two people use the same card at the same time? I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. This is separate from confirmation of payment. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center.