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Staff with substantial expertise in safeguarding and child protection provided support to the emergency department (ED) team although the use of safeguarding tools and assessments was variable. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and outpatient services. The service had enough staff to care for patients and keep them safe. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and . Matrons assistants support matrons with the clerical side of their job such as monitoring training compliance, collecting, and collating data for clinical audits. Protected meal times mean that we can help patients who may need assistance with eating and drinking and maintain privacy and dignity. Staff treated children and young people with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. Map and contact details. Pyjamas or a nightdress, and a bed jacket, cardigan or dressing gown. Seaford, Slippers or shoes that fit properly, to avoid slips or falls during your stay in hospital. Daily checks of essential equipment were taking place with records available to confirm senior oversight of equipment checks occurring. They supported staff to develop their skills and take on more senior roles. We rated safe as requires improvement and well-led as good and the Eastbourne Midwife Unit as requires improvement overall. Eastbourne District General Hospital is a National Health Service hospital in Eastbourne in East Sussex, England. Incidents were investigated by senior staff with lessons learnt shared across the trust. Requires improvement They were focused on the needs of patients receiving care. Any other browser may experience partial or no support. the service is performing badly and we've taken enforcement action against the provider of the service. 05 November to 12 December 2019 During a routine inspection. Leaders and staff understood and knew how to apply them and monitor progress. We saw real warmth in the relationships between ward leaders and nurses and from the HoN towards their wider team. The service set out an improvement plan which introduced a safe surgical pre-assessment and blood taking clinics. The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. At least one standard in this area was not being met when we inspected the service and The board above your bed will state your name, the consultant leading your care and your named nurse. Bexhill On Sea, Get alerts when we inspect. People could access the service when they needed it and did not have to wait too long for treatment. Records for patients with mental health needs required improvement to assure us of patient safety. Eastbourne Station to Eastbourne District General Hospital by train, bus and walk. Latest data is for the East Sussex Healthcare NHS Trust, which covers the DGH, Conquest and Bexhill Hospital. The service ensured that staff had the skills, knowledge and experience to deliver effective care, support and treatment. In the period from September 2018 to August 2019 there were 50,922 inpatient admissions and 229,647 outpatient appointments at Eastbourne District General Hospital. This included a workforce development plan, additional consultant shifts and better utilisation of resource plans for access and flow. It also has seven maternity beds in a midwifery led maternity unit. Managers monitored the effectiveness of the service and made sure staff were competent. However some governance processes did not demonstrate effectiveness or improvements in patient outcomes. HE 88 Eastbourne Group Hospital Management Committee (Downside Hospital, Gildridge Sanatorium, the Leaf Hospital, the Maternity Home, Princess Alice Hospital, St Mary's Hospital): Group Medical Executive Committee, ad hoc Ophthalmology Committee, Intensive Therapy Unit . Records were clear, up-to-date, stored securely and easily available to all staff providing care. AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. They were visible and approachable in the service for patients and staff. A new training programme was being rolled out. Browser Support This included no month in which patients were admitted, transferred or discharged within four hours of arrival. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. If Aurora is not the appropriate place for a patient, our Patient Services team is very knowledgeable about other organizations and services available and is happy to assist individuals in obtaining the services that best meets their needs. We understand that family members may wish to visit during meal times to help you eat, if this is needed. EMU accepted low risk women and pregnant people over 37 weeks for childbirth. Eastbourne District General Hospital. the service is performing well and meeting our expectations. Staff truly respected and valued patients as individuals. However there was inconsistent recording of infection control assessments in patient documentation and we did not observe consistent practice during our inspection. Building: Acute Admissions Unit. Along with the introduction of GP streaming this reflected a targeted approach to improving access and flow. This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. Clinical governance systems were embedded in the operation of the service and reviews of incidents, complaints and risks were frequently carried out. If you provide contact details, we will be in touch about your request within 10 working days. Staff recognised and reported incidents and near misses. Each report covers findings for one service across multiple locations, In The trusts referral to treatment time (RTT) for admitted pathways for surgical services had been worse than the England overall performance since July 2015. The service was tailored to meet needs of individual people and are delivered in a way the ensure flexibility, choice and continuity of care. Mental health services were provided by another trust. 01323 645 555 View details. Demand for mental health services far outstripped capacity. To begin the process, all you have to do is pick up the phone and call our Patient Services department. Leaders understood the challenges to quality and sustainability, and were taking action to address them. We saw staff monitor patients national early warning signs (NEWS) scores and discuss patients within safety huddle meetings that had consistently high scores. RM AMHFKY - Protestors including MP's and opposition candidates march against cuts to local maternity services in Eastbourne. They understood and managed the priorities and issues the service faced. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ It shows just 7 Covid patients in hospital across the Trust, with two on ventilators. To contact PALS at this hospital: phone 0300 131 4784. email esh-tr.palse@nhs.net. Staff delivered patient care in line with evidence based care and best practice guidance. Staff said matrons and senior nurses were visible and supportive within the department, they felt valued, listened to and respected and felt confident to raise any concerns with their line managers. Data for the period December 2016 to December 2017 indicated variable performance in RCEM audits. Any women that developed complications during labour were transferred to the acute unit at Conquest Hospital. 0300 131 4500, Eastbourne District General Hospital Have you found an error with this catalogue description? When is meal time and what food can I bring into the hospital? Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. Not all complaints were answered within 30 days of their receipt as per trust policy and people were not made aware of the trusts complaints response deadline. EMU accepted women from the main acute site once they had given birth and were able to be transferred to receive extra support if required. There remained gaps and inconsistencies in the quality and completion of patient records. Please give these to a nurse. We will ask you to sign a property and valuables disclaimer on your admission as part of the admission documentation process. East Sussex Healthcare NHS Trust. / 50.7864829; 0.2697638. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. However, monthly audits indicated low levels of compliance with trust standards relating to mental capacity assessments. AAA Team Home . The service struggled with staffing numbers and staff did not always have the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. Visiting times: 2.00pm - 8.00pm. Suspended ratings are being reviewed by us and will be published soon. Leaf Hospital, St. Annes Road, Eastbourne, East Sussex, BN21 2HW. We will involve you and, with your consent, your family, carers or friends as appropriate. We observed staff following national best practice guidance in theatres. HE 55 St Mary's Hospital: admission and discharge registers; 1947-1957 . Subscribe now for regular news, updates and priority booking for events, All content is available under the Open Government Licence v3.0, except where otherwise stated, 179 - East Sussex and Brighton and Hove Record Office (ESBHRO), East Sussex and Brighton and Hove Record Office (ESBHRO), About our Staff were caring and compassionate, working to maintain privacy and dignity of their patients. Find Hospitals in Eastbourne listings on 192.com. We rated it as good because: Published There were 735 mixed sex breaches on surgical wards at EDGH during a 12-month period. We spoke with 6 staff members to understand what is was like working for the service, including midwives, maternity care assistants and housekeepers. Kings Drive, Eastbourne, East Sussex, BN21 2UD, Medical care (including older peoples care). All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. Staff were aware of the duty of candour and gave patients honest information and support. Data collection takes place on one day each month and reported within monthly governance meetings. the service isn't performing as well as it should and we have told the service how it must improve. It will also include any special instructions personal to you. Appraisals were consistently carried out, fit for purpose and focused on staff achievements and goals. We appreciate your support in asking your friends and relatives to only visit during visiting times. This meant that often children with complex needs did not have access to this important resource. the service is performing exceptionally well. Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS An established escalation process involved progressively senior staff as waiting times increased and capacity decreased. Not all nursing staff working in outpatient clinics where children were cared for were trained to child safeguarding level 3. The journey time between Eastbourne Station and Eastbourne District General Hospital is around 59 min and covers a distance of around 19 miles. Matrons and senior staff felt the matron assistant was a valuable resource, which meant had more clinical time to spend on the ward supporting nursing staff. We visited the telephone triage area and the community midwives office. Patients and relatives we spoke with gave positive feedback about the care they received on the unit. 5. . We accept all major insurances as well as Medicare and all AHCCCS plans. The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. Staff completed and updated risk assessments for each child and young person and removed or minimised risks. TN40 2DZ. Hospedia gives you access to many television and radio stations and a dedicated telephone number. However, the trust has supplied information to show these policies were in date but these were not displaying when accessed on the inspection. 25 January 2023. The majority of staff reported positive changes in their workplace culture and spoke of approachable and supportive middle managers. Your friends and relatives will be able to call you directly (charges apply). Consultant vacancies were listed on the service risk register and the latest available data noted 69% of patients were reviewed by a consultant within 14 hours of admission against Royal College of Emergency Medicine guidance. Tel: Green Bay 01923 436 681, Purple Bay - 01923 436100, Blue Bay - 01923 217 065, Yellow Bay - 01923 436 669, Reception - 01923 217 760, Doctors' Office - 01923 436 103, Sister's office - 01923 436 104. Published Apply to Nhs Trust Hospital jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. Managers investigated incidents and shared lessons learned with the whole team and the wider service. There were clear and effective processes for managing risk and performance. Smoking, vaping or using e-cigarettes is not allowed anywhere on any trust site, including in outside areas or in vehicles, to protect the health of the people using and working in our services. The service used innovative ways to engage with patients and the community to plan and manage services and all staff were committed to improving services continually. This was evidenced through a few incident reports, such as when a patient remained in the emergency department for 19 hours when multidisciplinary medical teams failed to identify an appropriate care pathway. The service had enough medical staff with the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. Doctors, nurses and allied health professionals worked together to provide integrated care that met the needs of patients. Care pathways used in surgery referred to national guidance from the National Institute for Care and Excellence (NICE) guidance and other bodies such as the British Orthopaedic Association guidelines. There were clinical side rooms and a community midwifery hub. The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. Staff provided good care and treatment, gave children and young people enough to eat and drink, and gave them pain relief when they needed it. Acute Admissions Unit - Level 3. Eastbourne District General Hospital is located on the outskirts of Eastbourne town centre. Where the NEWS score was elevated to a higher level there was automatic review by the medical emergency team. It is a general medical and surgical facility. This was demonstrated through consistently poor audit results despite governance interventions. There were 10 times from 1 January 2019 to the 1 October 2019 where the short stay paediatric assessment unit, was closed at the weekends. Staff felt able to raise concerns, report near misses and report incidents. Any addresses or telephone numbers that you might need. However, some improvements were needed in bed management processes to ensure that patients did not remain in the intensive therapy unit (ITU) longer than required and patients requiring critical care were managed in an appropriate setting. TN40 2DZ, In Leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Staff had an understanding of what informed consent entailed. Some aspects of service planning were expanding to meet increased patient demand. Kings Drive, Eastbourne, East Sussex, BN21 2UD there are some services which we cant rate, while some might be under appeal from the provider. In some of the records we looked at we found missing referrals, no evidence of consistent risk assessment and evidence of the discharge of a patient at significant risk of self-harm or suicide. Let's make care better together. Staff knew about the psychiatric liaison team based in accident and emergency department and that the team were available 24 hours every day. Good Your most recently prescribed spectacles or contact lenses (including cleaning fluid), any hearing aids and denture box. For example, through the use of practice based competency assessments for a variety of clinical procedures. We rated it as outstanding because: We found the surgery services at Eastbourne District General Hospital (EDGH) to be good because: The hospital had good medicine management processes in place, which related to the security and storage of medicines on all the wards we visited. The trusts urgent and emergency care Friends and Family Test performance (percentage recommended) was better in comparison to the England average. Staff knew how to contact the safeguarding team within the hospital and explained clearly how to make a safeguarding referral. Hospital admissions (narrow measure) to be similar to national average by 2026 (Appendix 2.3) Alcohol specific mortality in Hastings to be similar to the East Sussex average . In the same survey the trust performed in line with the national average for 13 questions relating to how they involved patients in their care and worse than the national average in 11 questions. Overall: Good. Our rating of this service improved. The service did not keep their risk register updated. Overview. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. Toiletries, including a hairbrush or comb, soap or a soap substitute, toothbrush, toothpaste or denture cleaner, and any shaving equipment needed. The service controlled infection risk well. Budding medics have a doctor overseeing them, with workshops, hospital practice and work . This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. Staff throughout outpatient services put patients at the centre of what they did. / 50.7864829; 0.2697638. However, changes to the clinical unit management team led to a lack of engagement with ITU staff, making it difficult for clinical staff to develop plans for the future. Kings Drive, Eastbourne, East Sussex, BN21 2UD 0300 131 4500. If you have any dietary requirements, please speak to the nursing staff and they will assist you. Staff understood how to protect children, young people and their families from abuse and the service worked well with other agencies to do so. 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. The reason for these was not documented in most cases. The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders. Staff we spoke to were able to demonstrate an understanding of their responsibilities to safeguarding vulnerable adults. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and . Please visit our Insurances Accepted page to learn more. This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). Patients and relatives told us that they were treated with dignity and compassion. Quality improvement work had begun within speciality clinics and there were plans to develop this across outpatients as a whole. Hand hygiene audits in 2017 indicated consistently good practice with 98% compliance. The trust had made clear improvements to the way health records were managed across the organisation. The trust had been sent a letter by the Secretary of State congratulating them on being one of the most improved emergency departments nationally. This checks a patients dementia and delirium, blood pressure, medication review, visual impairments, continence care plan, call bells within reach and mobility and walking aids. Eastbourne District General Hospital has 337 inpatient beds, and eight critical care beds. Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Senior staff told us most wards have full establishment of staff at the start of a shift. The service had improved the triage process with significantly improved training and clinical competency checks for nurses and HCAs. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. Learning from Morbidity and Mortality meetings needed further development. The team readily provided emotional support to patients when they were distressed or confused and used appropriate resources to support patients experiencing confusion as a result of dementia. Each report covers findings for one service across multiple locations. The doctor will prescribe all the tablets and medicines that you need while you are in hospital, as well as any you need when you return home. Multidisciplinary working was apparent across a range of specialities within outpatients. The trust was compliant with the intercollegiate document, safeguarding children and young people: role and competences for health care staff (March 2014). Where individuals needed support this was provided. Data provided by the trust showed improvements in the implementation of the sepsis pathway. It has 22 beds and two operating theatres and 129 employees. The childrens outpatient unit provided families with various clinics for children living with health conditions. Clinical leadership on the unit was strong and supported staff development. As such, Rosewood Ranch admits clients 24/7 for our Inpatient and Residential programs. Let us know. Recruitment continued to provide challenges and whilst the trust had taken many steps to address this, the problem of recruiting sufficient permanent staff continued. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. Our rating of this service improved. 0300 131 4500, Eastbourne District General Hospital Our rating of the Eastbourne Midwife Unit was requires improvement. We rated it as requires improvement because: Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. Phlebotomy clinics had set appointments and focused on calming children down prior to and during blood taking procedures. You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. The childrens service was in the process of introducing Excellence in Care audits and the tool included a regular paediatric early warning system (PEWS) audits. ACTs provide high quality and appropriate care and liaise with STAR . There was a continuous improvement programme in place across administrative services that included health records. This was a very significant improvement and meant that decisions about the care of complex patients were being made at the right level of seniority. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. Our rating of this service stayed the same. However, the trust had made demonstrable improvements in mandatory training rates since our last inspection. Leaders supported staff to develop their skills and motivated them to succeed. If you need assistance to stop smoking please speak to a member of staff who can refer you to the appropriate service. The healthcare assistant team had been awarded as unsung heroes for their work in improving the patient experience and in most of our observations staff demonstrated a commitment to kindness, compassion and empathy. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. Whilst we noted significant improvements in the service from our findings on previous inspections, there were still areas where further work was needed. Nhs Trust Hospital Jobs in Eastbourne - 2021 | Indeed.com Skip to Job Postings , Search We support protected meal times. There may be occasions when the only bed available is in a mixed sex area. The sepsis link nurse developed a think Sepsis poster which highlighted monthly audit results and a Stop sticker when the pathway was no longer appropriate, to ensure staff used the screening tool and cascaded results to the clinical leads and matron. Some policies we viewed on line for example the acute asthma in children, Abdominal pain in children: managing children with gastroenteritis and managing fluids in children needed review as they were up to two years out of date. On the day of your discharge any medicines you need will be prescribed by the doctor and dispensed by the hospital pharmacy or the ward/unit area. Located in the heart of Eastbourne, the school has the sea and the town centre on its doorstep, while the train station is only a five-minute walk away. At the time of our inspection visit it was partially rolled out with a clear timeline for continued introduction of key aspects of the framework.The triumvirate management structure for the division gave clear lines of reporting, clear accountabilities and responsibilities and was known to staff. 27 January 2017. Your information helps us decide when, where and what to inspect. Systems and processes were in place to assess, monitor and manage risks to patients. A robust governance system was being introduced. In addition patients consistently spent longer in the emergency department than the national average. This programme addressed issues such as how appointments were booked, queuing systems for specialist doctors, clinic duration and capacity and demand leading to positive results for patient services and patient experience. However, if your medication has not been changed and you have a supply at home, please inform the nurses as this may speed up the discharge process for you and allow you to be discharged earlier.