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Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. I will not repeat everything that has already been said. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. 282. Check the schedules and open hours of our attractions and shows. The minimum age allowed in Xplor Fuego is five years old. We had a great time. Yes, you can contact the photography customer service center You just press the yellow button and stand wherever the feet are and you got your picture. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. Free WiFi in public areas, a library, and express check-in are available at this hotel. She didn't really explain anything. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. No, only Tour option includes round transportation from Cancun and Riviera Maya. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. Rest areas, dressing rooms and restrooms. Stalactite River of 430 yards to swim inside ancient caves. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. If I book for a specific date, can I change it afterwards? Yes, the activities in Xplor Fuego are designed for all family. Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. How does the discounts purchasing in advance apply? Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. La Casa de la Playa. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Children from 5 to 11 pay half the price. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. Not the end of the world, but it would have been nice. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. Old Navy - Paseo del Carmen Shopping Mall. Can somebody on a wheelchair access the Park? Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. It is important to bear in mind that most of our activities need constant physical efforts. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. Copyright Experiencias Xcaret Hotel S.A.P.I. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. Exact pick-up time will be confirmed when making your purchase. You can download as many times as you need to while the code is valid. Photo Pass Xenses; Get my admission to Xenses. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. I loved the location of the hotel, very close to everything. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. For more information, please consult our list of products and services found in the price list section of our website. What is the distance between one activity spot and the other? Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. I went to the park and couldnt buy them. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. *MSI only with participating cards (banks) issued in Mexico. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. After visiting with colleagues in the spring, I knew I had to bring my family back. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. The use of the Photo . How long is the photo/video download code available? From $75. What happens if I cannot attend the Park the day of my visit? Rafts through a river circuit paddling with special hand paddles. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Refund will not be granted under any circumstances in this case. Outside Mexico. Where is the photo that I downloaded located? Operating hours: Monday to Friday from 09:00 to 19:00 Hours. What happens if I forgot my download code? ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. The pass is very much worth the money. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Saturdat to Sunday from 9:00 to 15:00 Hours. I will not repeat everything that has already been said. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! If you visited our Parks: foto@xcaret.com Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. (01152) 55 4163 7327 de C.V. We use own and third-party cookies to improve your experience on our website. Did you know you can find the best available rates by booking in advance? We offer you multiple payment options to pay for your reservation. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. No, all the activities are included in your admission. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? In case of foreigners living in Quintana Roo, FM2 and FM3. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. Casa del Patrn - The joy and culinary richness of Mexico will multiply with its offer of spaces and restaurants. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Do I have to reserve for a specific date? . Please see our partners for more details. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. Can I enter with food or drinks to Xplor? Are the downloaded files of high quality? What is the maximum number of people allowed on the vehicle? Yes the resort is beautiful and access to the parks is great. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. Just a weird housekeeping issue I guess we had. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. I'm allergic to gluten, is there anything I can eat at the restaurants? If it rains, can I cancel or change my date of visit? However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. What happens if I didn't bring along the credit card used for payment? Where I can store my personal belongings? We also purchased a photo pass package for all of the parks. This change is valid only 24 hours in advance. Clear editor. Youll bring back home a terrific souvenir of your visit. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. She answered immediately and assisted with even my most insignificant requests. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. You can download as many times as you need to while the code is valid. Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. How do I open the ZIP file when I download multiple photographs? 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. 282. Get onboard the shuttle and visit it as many times as you want. But we purchased the photo package 2 parks & the hotel. Mercado never disappointed and became a staple for breakfast. Solidaridad, Quintana Roo, Mexico. HOTEL XCARET ARTE. The price of admission to XPLOR Fuego All Inclusive is $ 109.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx Due to the nature of the product we offer, you always have the possibility to view the photos. Yes. Yes. Yes. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. I live and work in Quintana Roo and I dont have IFE. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. Prices contemplate the number of people (PAX) and the number of purchased parks. Review tags are currently only available for English language reviews. Service at every restaurant was never short of perfection. Yes, you can contact the photography customer service center. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. We dont have teachers or students discounts. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. Children under 4 years free. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Within Mexico. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. Paste as plain text instead, To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. A floating Mexican party awaits you at Xoximilco. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. If you visited our Parks: foto@xcaret.com If you visited our Parks: foto@xcaret.com A 2-park package to enjoy the most authentic side of Mexico at Xcaret. Photo Pass FAQS | Xcaret Park Official Site Can I transfer my ticket to another person? We offer you multiple payment options to pay for your reservation. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Fill out this form and one of our agents will follow up on your request. But we purchased the photo package 2 parks & the hotel. 5/5 would recommend again. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. Due to the nature of the product we offer, you always have the possibility to view the photos. We kind of had two check-ins, as we got there a bit early before our room was ready. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. What happens if I forgot my download code? At the end of your stay, you can buy the photos at the store Tienda de Fotografia. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. No problem! Help us preserve and care for our ecosystem! Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. 800 006 FOTO (3686) My daughter also couldnt get enough of the steak tacos at Las Playas. Top Hotels in Middleton, MA from $94 - Expedia Saturdat to Sunday from 9:00 to 15:00 Hours. Access to Xplor Park is limited to children under 5 years. You can post now and register later. de C.V. We use own and third-party cookies to improve your experience on our website. What is the minimum/maximum weight allowed on zip-lines? Transportation airport-hotel-airport . FAQs; Customer Service. Hotel Xcaret Mxico. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. $159. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Get your Photo Pass and take home all the pictures of your experience at a special price. Your best memories of Xcaret Have a wonderful day visiting the Xcaret parks and spend moments full of fun. What is the minimum age allowed inside the Park? This option is valid only in Mexico. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. Remember that pictures are saved in our database for 30 days after your visit. The best of a home combined with the best of a hotel. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. and that option in not available via online purchase. By continuing to browse the site, you agree to the use of cookies. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time.