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Please remember that the retainer is refundable at the end of your agreement. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Sometimes they don't see my payments and kick me out of the system. However when I went to check out online, their web site went blank. Lorraine Brule But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. If you sign up on monthly then it should remain on a monthly plan. And that`s why I decided to write this post because. Mailforwarding, Hi Martin, I replied that the only solution I will accept is for the contract to be canceled and the money returned. I only need to book workspace occasionally - why should I register? However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. I had expected to be required to pay for 3 months through 2/28/22. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. How easy is it to get a hold of customer service at regus? Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). It is a scam. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. I found someone. The company left an official comment to this complaint. Id like to be able to help but havent been able to identify your account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Yes, we do get it back, however for a small business this is substantial amount. Assistant Global Customer Service at Regus. Blue membership is free and includes only the discounts. Trustpilot is assessing this review in accordance with our flagging process. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. We use dedicated people and clever technology to safeguard our platform. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Most, if not all, companies have an internal collections department or utilize a third party. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. 2.3. 205 0 obj <>stream She said it reverts to a month-to-month, but to review the Membership Agreement. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. You can reach out to them by raising a query via the online account (help section). Do not do business with this company! We continue to pay every cent owing, but are delivered sub-par for what we are paying for. 2023 Trustpilot, Inc. All rights reserved. Besides, the facilities provided by you are also impeccable. Services are billed automatically depending on the customers preference. Assistant Global Customer Service at Regus. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. If you don't reply to that email you get locked into a contract. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). They are requiring a TWO month retainer, which is almost $4000! think about how low this company is. Regards, I really thought that this company would be a good option for expanding our business. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. For a company as big as Regus to not have a complaints procedure this is appalling. Yes. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. ive been trying to get my money back ever since. Stay away!! I read all the negative reviews here and I agree If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Some of the staff that work the front offices are nice but the good ones leave quickly. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Assistant Global Customer Service at Regus. Access thousands of business lounges across the world simply turn up and get to work. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. i made an account a day ago and i tried contacting them to cancel my account. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) How did you work around that? Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. I couldnt see your email address or Regus account reference in your message. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. I look forward to receiving more information from you. I apologise if you are not completely satisfied with the service. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. Remember that I need to escalate this and if I escalate this it will not be approved.". Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Global Customer Service at Regus. Don't be fooled by that. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Kind regards, We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. If processed correctly online, we would not be able to ignore your requests. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! I sincerely apologise if you have experienced billing errors. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. 0 Connecting your device to a video conferencing-enabled meeting room. Nice offices and friendly people. They still continue to send invoices with no one responsible to be there to answer. Prior to any renewal, our customers receive courtesy email reminders. They reference their terms and conditions and just continue to charge me month after month. 1. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Hi Latasha, I checked my email and didn't see any confirmation emails from Regus. Michelle Spire Shut it down because I didn't need it anymore. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. It is clean and smart and well organised. You should receive your refund within 30 days after your end date. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Are there other similar companies to regus that are less expensive or better? That exception is made on the understanding that an additional service retainer is payable. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. I was blessed to have the opportunity to be part of the church. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Our invoices are payable no later than on the 15th day of the month. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. The additional increase in your monthly fee is due to the annual indexation. Though I discontinued using the office after 11/30/21, I have paid for December. Required fields are marked *. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. Originally, total costs 20k THB, but end up with 50k THB. No refund/credit if less than 10 days. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. As far as the payment is concerned, it has been made in full. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. Verification can help ensure real people write reviews about real companies. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Interested in a product or service at this location? IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. I will be taking legal action if this is not returned within 28 days (31/03/2023). For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. Moreover, forthwith please remove my name from all the associated records too. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. They signed me up for things that I didn't ask for - didn't realize it in the fine print. 3. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Do not use this scam company at all costs We apologize for any inconvenience caused. Thank you, this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. Thanks for your services, we will make sure we don't recommend you and take our business else where. They only communicate via email. Regus Online Account. I await their reply. We apologise if for any reason you didnt receive these reminders. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Membership: 2.3.1. Its an automated process. In case, there is any cancellation fee or refund, make sure to include the same in the letter. I understand that youre disappointed, and Id like to help. Work from a private office by the day or for 5, 10, or unlimited days a month. Deplorable behavior by Dr. Carrie Jaffe. Pricing and eligibility depends on the lounge operator. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. Updated. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts Hi Hannah, Im sorry if you felt the need to escalate this. Company Name: Carrie Jaffe or Accurate Assessments of San Diego www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". We can assure you that our teams are always happy to help. {Contact Details}. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. First month - $650 Sandra Melody Best wishes, As a result, your current term will end on 31st December 2022. Professional rooms for your next training session, interview, or pitch, wherever you need it. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. In case, there is any cancellation fee or refund, make sure to include the same in the. Regus flagged this review for containing harmful or illegal content.Read more. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). Lorraine Brule The furniture they provided had locks on some of them and the staff had no idea where the keys were. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Then makes an excuse! Here are 8 tips for writing great reviews. Were sorry you had this experience and would love to help. Your local team are always your first point of contact. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Just happened to me when I signed up. Oh yes. GO LITERALLY ANYWHERE ELSE. I have been renting an office space at Regus in Kings Hill for over 12m now. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Is that price point per person? I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. 1. Go to this page in your computer's web browser. same goes with debt collector from malaysia that emailed me abt 3 months ago. Create an account to follow your favorite communities and start taking part in conversations. I have enclosed the cancellation fee with this letter. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! Lorraine Brule Can't believe these thieves are still in business/. We appreciate your business. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Michelle Spire Michelle Spire I look forward to receiving more information from you. One such way weve used before, is going through the Gourmet Society x DragonPass portal. Then get in touch with our team to make your next move. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Otherwise why would so many victims protest about this company? 25% off. Absolute disregard for tenants. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. Can I change my membership after Ive signed up? You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. My expressed intention was to rent space for 1 month and for a quoted price of $650. I have never experienced such horrible customer service! Just terrible management at Regus. We call this the "Veeto Demand" period. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. From,Hedy GreeneAp. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Im sorry if you felt the need to escalate this. Unacceptable billing practices. However, we also have a business to run and cannot cancel signed agreements. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. A member of my team has already contacted you and discussed the situation. Looking forward to getting your confirmation receipt. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. They will ignore your requests and continue to bill you. For clarity, you were also charged a retainer top up. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. Be part of a vibrant coworking community with dedicated desk or hot desking options. I was using the regus for couple years. Orangetheory has a 30-day membership cancellation policy. And, as I am moving to another state, it won't be possible for me to continue with the same. We sent them proof by email confirming that we could use the machines. How regus allowed to get away with their hidden automatic renewal. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. For a company as big as Regus to not have a complaints procedure this is appalling. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Head of Customer Services. It seems the discounted GBP payment option is no longer available payment is now US27. I would love the opportunity to help further but havent been able to identify your account. The quality of Regus office space is good and available services/appliances were reliable. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The part that upsets me, is that we signed a contract for what we were to pay. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Hi Shannon, So, I don't think there won't be an issue with it. What the heck? This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. Please email me at Lorraine.brule@regus.com with your company name and details. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so.