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We want the work to be done correctly. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? THOR AXXERA RADIO.not working??? I bought a brand new Thor Hurricane 35M. The pivotal combination of large Class A amenities with more power than a typical Class B RV. There authorized service center is telling me not to get roof patch but replaced. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Your Thor rep will be reaching out to you to gather more information on the concern. He made us feel at ease during the whole process. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. Complete this form and we'll contact you with our wholesale price. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Mechanic's Assistant: What year is your Chassis? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. We have endured a long and arduous journey. The best of Class A amenities and more power than a Class B. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. This just sends them a link to it so they can take a look. After ******* ***** had our coach for almost a year. Thurmont, MD. * This post was edited 03/23/19 02:00pm by bobndot * UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. From researching this seems to be a problem with a lot of Thor coaches from that year. The RV is a Thor ******* **** 2019 and the vin#*****************. We have pictures we can send if you want. changed the RV world when it first hit the streets in 2011. 1 swinging tv screen. 33 complaints closed in the last 12 months. Of course, at our expense. Look in house battery compartment. I purchased unit as it comes from manufacturer with a seamless roof. WHY are the flooring issues causing such concern on behalf of Thor? RVers Ask: What's The Best Way To Sell An RV? The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . Well guide you through the process. Fill out this quote form and we'll get back with you as soon as possible. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Can hitch up to 8,000 lbs. Mine is, and it seems a lot of folks on the Thor forum bring this up. Not just one but every single seat in . From the time we purchased the coach we have only driven a total of ***** miles. The A.C.E. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. They are the same issues we continue to try to get resolved. ********* in **** had the coach for six weeks only to decide in the end not to do the job. Your actual payments may vary. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. We have contacted the customer to investigate the root cause of the concern. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. It features the best of a class a, along with the best features of a class c. That's what A.C.E. We purchased a 2016 ************ 40xte with ****** miles on it. You may also call **** at ************ for them to better assist you in finding service. 15 amp. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. All Advertised Prices Expire daily at Midnight. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. What have you tried so far? Jumping through hoops. We strive to ensure all pricing and information contained in this website is accurate. Not sure where the in line fuse is located any help locating would be appreciated. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Based on the pictures provided to us, there is no repair to be made. Want to request a quote on this unit? This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Satellite. BBB Business Profiles may not be reproduced for sales or promotional purposes. Front radio not working. Can you tell me a little more on. Your luxury Mercedes Sprinter motorhomes. Customer Reviews are not used in the calculation of BBB Rating. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. The radio may well be powered by the house batteries. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. We can't thank all the employees of General RV enough for making this experience so unforgettable. BBB Business Profiles generally cover a three-year reporting period. . I had to send the slide out for access. Have driven unit less then 250 miles since purchase. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. Know someone who might be interested in this RV? As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. There is a special tool (like a shiv) that you use to release both sides. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. 40,000 miles. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. I am rejecting this response because: We have been going back and forth with this for three years. Then click on the manual name to download. Another for $6,500.00 from *************** in ***********, **. All standard features and specifications are subject to change. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. Number Of Discs. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. The elements cause the roof to expand and retract. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. in fuel costs), then **** will kindly deduct the $2,000. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Speaker Location(s) Interior / Exterior. we do not have any videos here. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. There's a reason why so many choose Thor Motor Coach. . The pictures submitted to us show no concern of factory defect to the roof. We cannot even drive this rv with fear it might shutoff again. If you wish to set up a factory service appointment to discount you the $2000, please call ************. 2019. Then ***** struck, with travel restrictions in place. Number Of Televisions. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . As a matter of policy, BBB does not endorse any product, service or business. Generator in photo not included. THOR #2187. All payments are with approved credit through dealer lending source. 2003 Jazz Toy hauler 5k obo Needs work. Listed 27 weeks ago in Cass . After reviewing the Pre-Authorization, our stance on the roof concern remains the same. Diesel and gas-powered chassis options. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. I am waiting for **** to call us back. I am rejecting this response because:This is the same response I received earlier. WHO IS RIGHT? BOTH of which **** has rejected. The requested information: 2019 *********************** **** motor coach. BBB is here to help. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. **'s labor charges of $7,500. 2 slide outs. And we are akready receivng customer no assistance. ", VIN # ****************. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. New to RVing? Thank you. After getting back both radios not working. I think that is the Thor way. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. Plus tax, title and license. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. VIN #*****************. Worked with ******************* until **** when he moved to a new position. 15,0000miles Specs: Ford E350 . This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. Did you recently have your batteries drain on you? Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! Mechanic's Assistant: Are you fixing your Chassis yourself? Our 2019 ************ Motor Coach seats have started to completely disintegrate. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. The customer service ************ spoke ith customer service reps who have no customer service at all. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. As stated previously, we are well aware that the coach is now off warranty. The best of Class A amenities and more power than a Class B. Login to the Owner's Resource Portal to view manuals for older model years. We have spent more than three years dealing with these issues. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. Which we received no assistance. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Pantry. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. 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